A Growing Care Provider Facing Billing Turmoil
Reassurance Home Health Care delivers essential support through PCA and CNA services, its Healthy Community program, and around-the-clock assistance. As demand grew, the billing side of the business became more complicated. Hundreds of claims stalled, denials piled up, and thousands of dollars remained unrecovered. Leaders began to worry that ongoing cash-flow problems could hurt staff morale and the quality of care patients depend on.
Mounting Denials and Revenue Bottlenecks
What started as a few delayed payments soon turned into a serious backlog. Incorrect payer information and scattered processes resulted in a significant amount of revenue being left on hold. Every week without resolution added more strain to operations and drained resources from vital services. The team realized it needed a seasoned partner who could identify the cause of the denials and unlock the money already earned.
Liberty Liens Steps In With a Forensic Review
Reassurance Home Health Care turned to Liberty Liens for help. Our medical billing specialists conducted a thorough audit of every outstanding claim, reviewed each payer record, and found that a significant portion of the claims had been directed to the incorrect insurer. Instead of Medicaid, they were being sent to private plans, blocking reimbursement for months.
Correcting Errors and Resubmitting to Medicaid
With the root problem uncovered, Liberty Liens built a clear recovery plan. We corrected payer details, rebuilt documentation to meet Medicaid requirements, and resubmitted the backlog of claims in organized batches. Simple dashboards and alerts were also implemented to enable staff at Reassurance Home Health Care to track claim status and prevent future errors.
$25,000 Recovered and Cash Flow Stabilized
Within weeks of resubmission to Medicaid, the results spoke for themselves. Liberty Liens recovered $25,000 in previously denied claims, turning a stressful backlog into a financial win. The additional revenue eased operational pressure, restored confidence, and allowed leadership to refocus on patient care instead of payment disputes.
“Liberty Liens identified the issue, resubmitted our claims to Medicaid, and recovered $25,000 we thought was lost. A huge relief.” — Reassurance Home Health Care
A Stronger, More Reliable Billing Future
Beyond recovering funds, Liberty Liens collaborated with Reassurance Home Health Care to enhance billing workflows, implement preventive measures, and train staff on accurate payer submissions. Denials have dropped sharply, reimbursements arrive faster, and Medicaid claims now flow smoothly through the system. The organization maintains a stable revenue cycle, which supports growth, staff stability, and uninterrupted, high-quality care.
